Frequently Asked Questions
When will my chocolates ship?
All orders are shipped FedEx overnight. Orders are shipped out within two days of ordering. Anything ordered over the weekend will ship the following Tuesday.
Once an order is shipped, the purchaser will receive an email with the tracking number and estimated delivery date and time.
Please note: we do not ship to PO boxes.
Do you ship internationally?
We do not ship online orders internationally, but are happy to ship to international destinations when ordered in-store or on the phone at 212-201-1985.
Can I buy in bulk?
For bulk order inquiries, please contact email@example.com. We are happy to work together to create an order that fits your needs.
How should I store my chocolate?
Chocolates should be stored at room temperature (65-70F) in low humidity for up to 3 weeks (wine refrigerators are a great storage option). Please do not refrigerate your chocolates.
Can I make a custom order request?
We are happy to discuss custom orders, both large and small.
Please contact firstname.lastname@example.org to discuss possibilities, timing and cost, or visit us in-store at 43 W. 42nd Street in NYC.
Do the chocolates contain preservatives?
Kreuther Handcrafted Chocolate used the finest quality ingredients and does not use preservatives of any kind, therefore we recommend consuming our products within three weeks of arrival.
What if I have a nut allergy?
We do produce products with nuts - specifically some of the enrobed chocolates in our assorted boxes.
Though many of our products do not contain nuts, we produce all items in the same facility and would recommend airing on the side of caution due to potential risk of cross contamination. If you have a specific question on ingredients in certain chocolates, please email our customer service team at email@example.com or call the store at 212-201-1985.
What is your refund policy?
Kreuther Handcrafted Chocolate is not responsible for orders returned to us due to invalid addresses, or non-adherence to our shipping policies. We are not responsible for delivery delays experienced by FedEx due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons.
Each shipment will include proper packaging to ensure product is delivered with utmost quality.