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Frequently Asked Questions

 

How do I send a gift?

For those who wish to include a personal note with their gift, there is a field for gift messages in the “your cart” section of the checkout out process. Type your message in the field, and the note will be included in the shipment.

If, for any reason, you or your recipient is not completely satisfied, please contact our team at (212) 201-1985. Kindly have your confirmation number ready. If you do not have a confirmation number, please provide us with the name on the credit card and the delivery date.

 

When will my order arrive?

Once your order has shipped, you will receive an email notification with your tracking number. You may track your order at any time on the UPS website. You can also sign up for text alerts if you’ve created a Shopify account.

 

Do you deliver on weekends?

We do not ship packages over weekends; those orders will be held until the following Monday. This is to avoid products being stored in a non-climate controlled shipping facility over the weekend. No orders are processed on Fridays unless arrangements are made by phoning our team at (212) 201-1985.

 

Do I have to be home to receive my order?

Our packages are shipped with a Signature Release, which allows UPS to leave package without a signature. We found that this policy works best for most of our clients. This avoids the possibility of chocolate being held overnight in a hot storage facility where it may melt.

 

Do you ship internationally?

We do not ship online orders internationally, but are happy to speak with you about overseas destinations when ordered in-store or on the phone at (212) 201-1985.

 

Do you offer customized orders?

Customized options may be available. Pricing is supplied on a case by case basis. Please contact us at orders@kreutherchocolate.com. We are happy to work together to create an order that fits your needs. 

 

How should I store my chocolate?

Chocolates should be stored at room temperature (65 - 70F) in low humidity for up to 3 weeks (wine refrigerators are a great storage option). Please do not refrigerate your chocolates.

 

Do the chocolates contain preservatives? 

Kreuther Handcrafted Chocolate used the finest quality ingredients and does not use preservatives of any kind, therefore we recommend consuming our products within three weeks of arrival. 

 

What if I have a nut allergy?

We do produce products with nuts - specifically some of the enrobed chocolates in our assorted boxes. 

Though many of our products do not contain nuts, we produce all items in the same facility and would recommend airing on the side of caution due to potential risk of cross contamination. If you have a specific question on ingredients in certain chocolates, please email our customer service team at orders@kreutherchocolate.com or call us at 212-201-1985. 

 

Promotions?

Our online Kreuther Handcrafted Chocolate shipping and discount promotions apply to web orders only and are valid per shipping address for a delivery within the USA only. If you experience difficulties while placing an order, please contact our Customer Service team at (212) 201-1985.

 

What is your refund policy?

Each shipment will include proper packaging to ensure product is delivered with the utmost quality. Kreuther Handcrafted Chocolate is not responsible for orders returned due to invalid addresses, or non-adherence to our shipping policies. We are not responsible for delivery delays experienced by shipping carriers due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons.

Additional non-returnable items:

Gift cards

 

Your Questions and Concerns

We at Kreuther Handcrafted Chocolate appreciate your patronage and strive to uphold the highest standards. Any inquiries may be addressed to our team by phone at (212) 201-1985 or by email at orders@kreutherchocolate.com. For requests to return or exchange products, a replacement product or a refund, please provide our team with a photograph and detailed description of your inquiry. Doing so will allow us to better serve you and future clients.

 

 All sales are final.