Frequently Asked Questions
How do I send a gift?
For those who wish to include a personal note with their gift, there is a field for gift messages in the “your cart” section of the checkout out process. Type your message in the field, and the note will be included in the shipment.
When will my order arrive?
Once your order has shipped, you will receive an email notification with your tracking number. You may track your order at any time on the FedEx website. You can also sign up for text alerts if you’ve created a Shopify account.
Do you deliver on weekends?
We do not ship packages over weekends to avoid products being stored in an uncontrolled climate shipping facility. Saturday delivery is available to the 1 day and 2-day residential ground area (weather permitting) and for an additional fee with overnight shipping to the remainder of the U.S.
Orders placed after 11:59pm EST on Thursdays, are available to ship the following Monday. We do not deliver on Sundays or Mondays.
Do I have to be home to receive my order?
Our packages are shipped with a Signature Release, which allows FedEx to leave packages without a signature. We found that this policy works best for most of our clients. This avoids the possibility of chocolate being held overnight in a hot storage facility where it may melt.
Do you ship internationally?
We do not ship online orders internationally but are happy to discuss overseas destinations. Send detailed information to email@example.com and a member of our team will contact you.
Do you offer customized orders?
Customized options may be available. Pricing is supplied on a case-by-case basis. Please contact us at firstname.lastname@example.org. We are happy to work together to create an order that fits your needs.
How should I store my chocolate?
Chocolates should be stored at room temperature (65 - 70F) in low humidity for up to 4 weeks (wine refrigerators are a great storage option). We do not recommend refrigerating your chocolates, but if you choose to, we suggest letting them reach room temperature before enjoying. Detailed care instructions for all of our products can be found on their respective pages.
Do the chocolates contain preservatives?
Kreuther Handcrafted Chocolate used the finest quality ingredients and does not use preservatives of any kind; therefore, we recommend consuming our products within the recommended time frame on our product pages.
What if I have a nut allergy?
We do produce products with nuts - specifically some of the enrobed chocolates in our assorted boxes.
Though some of our products do not contain nuts, we produce all items in the same facility and would recommend airing on the side of caution due to potential risk of cross contamination. If you have a specific question on ingredients in certain chocolates, please email our customer service team at email@example.com or call us at 212-201-1985.
Our online Kreuther Handcrafted Chocolate shipping and discount promotions apply to web orders only and are valid per single shipping address for a delivery within the USA only. If you experience difficulties while placing an order, please contact our Customer Service team at (212) 201-1985.
What is your refund policy?
Each shipment will include proper packaging to ensure product is delivered with the utmost quality. Kreuther Handcrafted Chocolate is not responsible for orders returned due to invalid addresses, or non-adherence to our shipping policies. We are not responsible for delivery delays experienced by shipping carriers due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons.
Additional non-returnable items:
Your Questions and Concerns
We at Kreuther Handcrafted Chocolate appreciate your patronage and strive to uphold the highest standards. Any inquiries may be addressed to our team at firstname.lastname@example.org. For requests to return/replace products or refund due to damage, please provide our team with a photograph and detailed description of your inquiry. Doing so will allow us to better serve you and future clients.
If, for any reason, you or your recipient is not completely satisfied, please contact our team at (212) 201-1985. Kindly have your confirmation number ready. If you do not have a confirmation number, please provide us with the name on the credit card and the delivery date.
All sales are final.